1. What products do you sell?

We specialize in high-quality electric bikes, dirt bikes, and electric golf carts designed for power, performance, and sustainability.

2. Where are you located?

We are proudly based in San Francisco, California, and we ship both nationwide and internationally.

3. Do you ship internationally?

Yes! We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees.

4. How long does shipping take?

• U.S. orders: 5–10 business days

• Freight items (e.g., golf carts): 7–14 business days

• International orders: 10–20 business days (depending on location)

5. How can I track my order?

Once your order ships, you’ll receive an email with tracking information. You can also contact us at contact@eridemachines.com for updates.

6. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other secure payment options at checkout.

7. Do your products come with a warranty?

Yes. Most of our products come with a manufacturer’s warranty. Warranty details vary by product—please check individual listings or contact us for specifics.

8. Can I return or exchange a product?

Yes, we accept returns within 14 days of delivery for unused items in original packaging. Visit our Return & Refund Policy page for full details.

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and photos of the item. We’ll arrange a replacement or refund.

10. How do I contact customer support?

You can reach us anytime at:
📧 contact@eridemachines.com
📍 601 The Embarcadero, San Francisco, CA 94107, United States