Returns

At ERIDE MACHINES, we want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, you may return your product within 30 days of delivery.

We accept returns of both new and used products purchased directly from us. Items must be returned in the condition received, including all original parts, manuals, and accessories. Products damaged due to misuse, neglect, or unauthorized modifications are not eligible for return.

Return Process

  1. Contact our support team at [email protected] or (628) 276-3126 to request a return authorization.

  2. Ship the product to:
    ERIDE MACHINES
    22 Federal St
    San Francisco, CA 94107

Return Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable service and purchasing shipping insurance.

Refunds

  • Once your return is received and inspected, we’ll issue a refund to your original payment method.

  • Refunds are processed within 7 days of receiving the return.